Terms and Condition


 

SALES TAX

Tennessee sales tax (9.25%) is due on each item except upon receipt of a valid Sellers Registration/Tax Certificate of if the object is being professionally shipped out of Tennessee.

TRADE DISCOUNTS

W Road Collection offers a trade discount to design professionals holding a valid Sellers Registration/Tax Certificate. The state of Tennessee honors certificates from other states.

To apply for the trade discount, please send us a copy of your business card, Sellers Registration/Tax Certificate and Business License.

  • EMAIL: susan@wroadcollection.com.

  • MAIL: W Road Collection, 748 Overbridge Lane, Chattanooga, TN 37405

We will need your full name, address, phone and email address. Once we receive the above we will contact you regarding the particulars of the Trade Discounts.

HOLDS

A hold or reserve is the right of first refusal. If another party wishes to purchase an item on your reserve list, we will attempt to reach you by phone and email before selling the item. If we are unable to make contact with you within 48 hours, we retain the right to sell the item to another. Reserves or holds automatically expire after 48 hours unless a longer time period is agreed upon.

APPROVALS

W Road Collection appreciates your business, and we are delighted to allow 48 hours for in-home approval on most items. We do reserve the right to refuse an approval for items we deem too fragile. Due to the fragile nature of antiques, we are sure you understand that they should be treated with extra care. Once a piece leaves our shop, you assume full responsibility for any damages. Designer/Buyer is responsible for any claims of damage, loss or theft of merchandise that may occur while merchandise is out on approval. Should any damage, loss of theft occur, please note that designer/buyer is ultimately held to be responsible for the cost of merchandise or repairs, whichever W Road Collection deems appropriate. All merchandise must be either purchased or returned in the same condition as it left W Road Collection within 48 hours, unless a longer time period is agreed upon. Your credit card will be charged or your check deposited on the third day.

RETURNS

All shipped items not previously seen by the buyer ( with the exception CLEARANCE ITEMS ) may be returned within 3 days of receiving the item. Please contact us within 3 days to advise as to a return so we will be on the lookout for the item. All shipping costs both ways are the responsibility of the buyer. Once W Road Collection receives the item in the same condition that it was in when it left W Road Collection, we will refund the cost of the returned item.

All items purchased in person or previously seen by the buyer are FINAL sales and are non-returnable.

CLEARANCE ITEMS

The prices shown on clearance items reflect our lowest price. No further discounts apply. Items are sold as-is and are final-sale (non-returnable) whether shipped or not.

PRODUCT AND PRICING INFORMATION

Although W Road has made every effort to describe and display the products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user and W Road Collection cannot guarantee that the user’s monitor will accurately portray the actual colors of the products. Products displayed may be out-ofstock or discontinued, and prices are subject to change. W Road Collection is not responsible for typographical errors regarding price or any other matter. Subject to the foregoing, the prices, to the extent they are displayed, are quoted in U. S. dollars and are effective only for United States purchases. Purchase are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling. Purchase requests outside the United States unfortunately cannot be filled.

 
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